Returns Policy

To return a product, please call us on 061317977 or email our returns department at sales@gbmlimerick.ie 

If you are availing of the cooling off period please follow the instructions below (What is the “Cooling Off” period?) Please ensure that the item is in its original packaging, is unopened and in a resaleable condition.  Damaged, faulty products and shortages need to be immediately brought to our attention.

What is the "Cooling Off" period?

The "cooling off" period is a period you have as an online consumer in which to make up your mind if you want to return the goods or not.  By law, this "cooling off" period expires 14 days after the day you received your goods. However, if this period expires on a non-working day, your deadline is extended till the next working day. To exercise your right of withdrawal, you must unequivocally advise us of your decision to withdraw from the purchase.  Prior to returning the goods, please email our returns team here. To help us locate your details on our system please provide us with as much detail as possible  including an order number or account number and telephone number.

When sending back the goods, please include a written statement or note with the goods that you are returning by post or courier so we can identify where the goods have come from. It is not enough to just send the goods back.

All goods must be packaged correctly and securely preventing the product and retail packaging from damage during transit.

When returning goods you will be responsible for the cost of returning the goods.  Once the goods have been received by GBM, inspected and deemed in a resaleable condition, a refund for the goods will be issued excluding the original cost of delivery.

When availing of the cooling off period, you may not use goods that you have received before deciding to withdraw from the purchase.  All goods being returned must be in resaleable condition including any retail packaging.  Items such as laptops, computers, tablets, printers, software, recordable media and other technology machines and equipment which contain a security seal can only be returned if the security seal has not been  broken or tampered with.  Customised, made to order or personalised goods cannot be returned. 

Delivery Shortages

On receipt of your order, prior to signing for your goods, please carefully check the supporting delivery note supplied by the carrier to ensure that the contents of your delivery corresponds to the items mentioned on the delivery note/packing slip.  No responsibility can be accepted afterwards for short delivery if there is a discrepancy.  All shortages must be reported by email to sales@gbmlimerick.ie within 24 hours.  Claims for shortages must be supported by the carrier’s proof of delivery note on which the goods have been signed for as short.